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Inside Sales Representative


Receive inbound customer calls and identify their interest in products; counsel customers on product selection by answering inquiries and recommending product selection; guide customer from initial contact to close of sale; advise customers on the cost-effective benefits of the various products; ensure customer satisfaction


Customer Inquiries and Sales

Influence sales by managing inbound customer inquiries
Handle customer calls in a professional and personable manner
Respond quickly and accurately to customer inquiries via telephone, email, and chat
Close sales and achieve monthly quotas

Customer Orders

Deliver precise and prompt estimates to customers with proactive follow up to secure the sale
Monitor order status to ensure accurate and timely processing
Navigate company specific system, NetSuite, to enter estimates, orders, and document sales inquiries
Set up and maintain accurate records and notes in NetSuite
Computer data entry for orders or sales

Customer Service

Report trends related to sales questions, product specifications, and customer desires
Complete ad hoc projects and tasks related to sales/product issues
Collaborate with Resolutions, Operations, Accounting and other departments in regards to timely resolution of customer issues
Make recommendations for process improvements
Report website problems and inconsistencies

Product Knowledge

Stay informed and knowledgeable on all assigned products

Identify cost-effective benefits of various products
Correspond with suppliers on product issues and needs


High school diploma or GED required
Minimum of 2 years sales experience
Proficient computer, typing data entry skills
Established sales skills and proven sales record
Customer service oriented, with the ability to meet sales goals
Ability and willingness to work on weekends and holidays, as needed
Ability to thrive in a fast-paced, changing environment
Strong organization and time management skills
Ability to multitask and work independently
Excellent written and verbal communication skills

Other duties

Please note – this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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