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Sales Representative/Processor

POSITION SUMMARY

Receive inbound customer calls and identify their interest in products; counsel customers on product selection by answering inquiries and recommending product selection; guide customer from initial contact to close of sale; advise customers on the cost-effective benefits of the various products; ensure customer satisfaction.

SUMMARY OF DUTIES AND RESPONSIBILITIES

Customer Inquiries and Sales

Influence sales by managing inbound customer inquiries
Handle customer calls in a professional and personable manner
Respond quickly and accurately to customer inquiries via telephone, email, and chat
Provide follow-up on customer quotes
Complete other duties, as assigned

Customer Orders

Deliver precise and prompt estimates to customers with proactive follow up to secure the sale
Monitor order status to ensure accurate and timely processing
Assist customers with payments, order issues, or customer complaints

Customer Service

Provide superior customer service to customers through phone, email and chat
Assist customers with returns to include damages to product, buyer’s remorse, etc
Report trends related to sales questions, product specifications, and customer desires
Complete ad hoc projects and tasks related to sales/product issues
Collaborate with other departments in regards to timely resolution of customer issues
Make recommendations for process improvements
Report website problems and inconsistencies

Product Knowledge

Stay informed and knowledgeable on all products
Stay updated on price changes and promotions

QUALIFICATIONS

High school diploma or GED required
Minimum of 2 years sales experience
Customer service oriented, with the ability to meet sales goals
Ability to thrive in a fast-paced, changing environment
Strong organization and time management skills
Ability to multitask and work independently
Excellent written and verbal communication skills

Other duties

Please note – this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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